Refund policy

*Refund and Return Policy*

*Returns:*

1. *Eligibility for Returns:*
   - Items must be returned within 7 days of the delivered date.
   - Products must be unused, in the same condition that you received them, and in the original packaging.
   - To complete your return, we require a receipt or proof of purchase.

2. *Non-returnable Items:*
   - sale items
  

3. *Process for Returns:*
   - To initiate a return, please contact our customer service at [WhatsApp] with your order number and details about the product you wish to return.
   - Once your return is approved, we will provide instructions on how and where to send your package.
   - Customers are responsible for paying return shipping costs.

*Refunds:*

1. *Eligibility for Refunds:*
   - Once your return is received and inspected, we will  notify you of the approval or rejection of your refund through WhatsApp.
   - If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4-5 days.

2. *Late or Missing Refunds:*
   - If you haven’t received a refund yet, first check your bank account again.
   - Next, contact your bank. There is often some processing time before a refund is posted.
   - If you’ve done all of this and you still have not received your refund yet, please contact us

3. *Sale Items:*
   - Only regular priced items may be refunded. Sale items cannot be refunded.

*Exchanges:*

- We can replace items if they are defective or damaged or size issue. contact us on WhatsApp.

*Contact Us:*

- For more information about our refund and return policies, if you have questions, or if you would like to make a complaint, please contact us by e-mail at lildivaonline@gmail.com or by  using the details provided

WhatsApp (+92332-3726983)